Last Updated: 30th of January 2026

Thank you for shopping with PCGamezUSA.com. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns and refunds work for eligible orders, and is intended to comply with applicable guidelines including Google Merchant Center policy requirements.

1. Return Window

You may request a return within 30 days from the date of delivery of your order. To be eligible for a return, items must be in the condition you received them, without additional wear, damage, or missing parts.

2. How to Initiate a Return

To start a return:

Contact our Customer Support at support@pcgamezusa.com
 or through the Contact Us form on the website.

Provide your order number, item(s) to be returned, and the reason for return.

We will provide you with return instructions.

All return requests must be initiated before the 30-day return window expires.

3. Return Shipping Costs

Return shipping costs are the responsibility of Customer for all qualifying returns.

4. No Restocking Fees

We do not charge any restocking fees on returned items. All eligible returns that meet the return conditions will be accepted without additional restocking charges.

5. Refund Processing

Once we receive and inspect your returned item(s):

We will issue your refund within 7 business days.

Refunds are processed to the original payment method used at checkout.

You will receive a confirmation email once your refund has been issued.

Please allow your bank or payment provider additional time to reflect the refunded amount in your account.

6. Defective or Wrong Items

If you receive a defective or incorrect item:

Contact Customer Support immediately.

We will provide instructions for returning the item at no cost to you.

Replacement items or full refunds will be issued as appropriate.

7. Questions and Support

If you have questions about returns or need assistance:

Email: support@pcgamezusa.com

Phone/Text: +1-310-853-6356

Or use our Contact Us page on the website.